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    Refund/Warranty Policy

    REFUND/WARRANTY POLICY

     

    Terms and Conditions

    Use of this product constitutes your acceptance of the Elevate Sports Warranty and all conditions, limitations and restrictions set forth herein. If you do not agree to all conditions, limitations and restrictions set forth herein, you may return the unused, non-custom product in its original condition and with the original proof of purchase to Elevate Sports for a full refund. Customized bats, including any wood bats, may not be returned or exchanged for a refund.

    Eligible Products

    Elevate Sports offers a warranty policy on our Pro Series and Custom Pro Series wood bats; and our composite wood bats. We do not currently offer a warranty policy on apparel, accessories, or other products.

    Wood Bat Warranty

    Elevate Sports offers a 31 day warranty on Pro Series models listed on our website. All wood bats are hand crafted to your exact specifications. Upon completion, your bat is inspected to ensure no blemishes or defects. Still, there are times that your bat may break for a variety of reasons.  If that happens within 31 days of purchase, we will be happy to provide a replacement bat, as long as there is no evidence of misuse.  All shipping charges will fall on the returning customer.

    Examples of misuse that will not be covered under warranty include, but are not limited to:

    • Hitting anything other than baseballs
    • Hitting dimple balls at batting cages
    • Slamming the bat down
    • Collapsed cups that do not affect the bat's performance

    All bats will be inspected upon return, and bats deemed unusable will be replaced.  If a bat is deemed usable, or abused, we will send the bat back to the customer with a detailed explanation.

    If your Elevate Pro Series bat breaks within 31 days of purchase, please email us at info@elevatebats.com with an explanation and photos, and send the bat back to us for review, along with a proof of purchase (submitted digitally). As long as there is no clear evidence of misuse and the bat purchase was made within the last 31 days, your bat will be replaced, and a new bat will be shipped to you. If there is evidence of misuse, you will receive a detailed email with a full report.

    Orders can only be replaced 1 time per bat purchase.

    All returns must be shipped within 10 business days of a submitted warranty claim.

     

     

    Elevate Sports Warranty does not cover:

    • Bats that have been abused, altered, or mistreated due to improper care, accidents, misuse, overuse or negligence
    • Bats that have been used in commercial batting cages
    • Bats that have been used in temperatures below 60°F(15°C)
    • Bats purchased from non-authorized Victus Dealers
    • Bats not submitted by the original purchaser
    • Clearance bats priced/bought under $50 or X-out Bats.
    • Bats that have been hit by objects other than leather covered baseballs such as cleats and/or rocks. If marks on bats submitted match that of cleats and/or rocks, warranty will be void and will be considered “abused”.
    • Grips, decals, or stickers
    • Bats used extensively at Baseball Academies for daily hitting practice.

    Note: Our warranty is not transferable and does not cover grips, abuse, misuse, bats used in commercial cages, altered bats or any bat that has been damaged due to improper care, accidents, misuse, overuse or negligence.

    Requirement of Tender: As a condition of any warranty claim, the bat and a valid receipt from an authorized Elevate Sports dealer are tendered to Elevate Sports at the address listed below. Warranties will not be honored unless the bat and receipt are tendered. All products returned under warranty will be reviewed by our qualified staff. If it is determined that your bat is covered under warranty, Elevate Sports will send you either a repaired or replacement bat of the same model and size. We reserve the right to perform testing to determine if the bat meets warranty requirements and/or to refuse warranty service to any person who, in the judgment of Elevate Sports, abuses the Elevate Sports product and/or warranty policy. Elevate Sports also reserves the right to substitute a similar product as a replacement, if necessary.